faq

         WHATSAPP

Monday to Sunday from 8:00 a.m. to 10:00 p.m.

ES: (+34) 649 422 876

UK: (+34) 616 12 84 68

          PHONE

ES: (+34) 649 422 876

UK: (+44) 121 285 17 78  /  (+34) 616 12 84 68

E-MAIL

info@transfer4u.es

Where will the driver meet us?

Our driver will be waiting for you in the main arrival hall of the airport or train station. The driver will be holding a sign with the name you used during the reservation.

In case the driver is picking you up at the hotel, the meeting point will be the hotel reception.

What happens if I cannot find the driver?

Contact us by phone (+34) 649 422 876 (24h) and we will help you.

How long will my driver wait?

On arrivals at the airport, the driver will wait up to 60 minutes from the moment the plane has landed.

If the flight is early or delayed, you do not have to worry, we will have your flight monitored and the driver will be there when your flight lands.

If you lose your luggage or have any problem, contact us (Phone: (+34) 649 422 876) to keep the driver informed.

At train stations the driver will wait 20 minutes from the moment the train has arrived at the station.

When going to the airport, train station or for door-to-door transfers, the driver can wait a maximum of 15 minutes.

When are you going to pick me up?

We will pick you up at the time you requested on the booking form. For airport transfers you must estimate enough time in order to arrive 2 hours before the departure of your flight. In the case of going to a train station, 1 hour before the departure of your train. Contact us and we will help you calculate the estimated transfer time. For transfers that do not have the airport or train station as destination, we will follow your requests.

What happens if my flight is early or late?

If the flight is early or delayed, you do not have to worry, we will be monitoring your flight and the driver will be there when your flight lands.

If you lose your luggage or have any other issue, contact us (Phone: (+34) 616 12 84 68) in order to keep our driver informed.

I have missed my flight, what should I do?

If you have missed your flight, contact us as soon as possible

Phone: (+34) 616 12 84 68.

I have not received the booking confirmation e-mail. What should I do now?

In some cases, your e-mail server or software confuses our e-mails as spam, not showing them to you. If you think you should have received an e-mail from us, but you have not, contact us and we will solve it:
Email: info@transfer4u.es
Phone (24/7): (+34) 616 12 84 68

Are there any extra costs for baby seats, golf clubs, Bicycles, wheelchairs?

No, the price includes everything you have booked. No surprises.

All requested Baby seats, Golf clubs, Bicycles, Wheelchairs will not have an additional cost. All these items should be requested in your reservation.

You should inform us if you are going to need to make a stop between the collection point and the final destination (e.g. to collect the keys to an apartment).

What luggage can I take?

Both checked/hold luggage as well as cabin bags.

You can bring any special luggage (golf clubs, bicycle/s), your own baby seat, wheelchair…… etc., provided you book the appropriate vehicle corresponding to the needs of your transfer.

How many suitcases, and of what size can I take?

You can bring as many suitcases as you need, provided you book the appropriate vehicle corresponding to the needs of your transfer.

Do you have wheelchair accessible vehicles?

Yes, we have vehicles which are accessible for wheelchairs, with ramps. It is essential that, when booking with us, you specify your needs in order to assign the appropriate vehicle.

Do you have baby/child seats? Is there an additional cost?

Yes, we have baby/child seats. In the reservation, we will ask you to specify the number of babies (up to 13 kg/under 18 months) and the number of children (between 9 and 36 kg/1-12 years) that will be travelling with you, to include the appropriate child restraint system. All this at no additional cost.

See DGT Regulations.

If I travel with my bicycle, how should I book the transfer?

We are specialized in transfers for cyclists who travel with their bicycle and we make sure that all bicycles travel safely. It is essential that, when booking, you indicate your needs and choose an appropriate vehicle.

How can I pay?

When booking, you can pay online using PayPal (supports payment by Visa card, MasterCard, etc.), Stripe or a bank transfer. In the last case, you will need to contact us so that we can send you our bank account number.

At the time of booking you will be required to pay a minimum of € 30. The remainder must be paid in cash to the driver when you take the first of the reserved transfers.

Please note that you cannot pay the driver by credit card.

If I forget something in the vehicle, how can I get it back?

Contact us (+34) 616 12 84 68 (24h), we will be happy to help you.

What type of vehicle do I need for my transfer?

The type of vehicle you need will depend on the number of passengers and their luggage.

There are three vehicle types: Sedans, Minivans and XL Minivans.

Sedans have the possibility of accommodating up to three passengers and their suitcases (checked or cabin suitcases).

If you travel with babies or children, they will occupy the same space as an adult.

If you travel with more than 3 suitcases, you will need to book a Minivan.

Minivans have a larger boot and are used for transfers of 4 passengers with up to 8 suitcases.

XL Minivans have a spacious interior and a large boot to accommodate up to 8 passengers and 8 suitcases.

Depending on the special luggage you might carry (golf clubs, bicycles, wheelchairs, more than one baby chair, etc.), you should choose the Minivan (up to 4 passengers) or the XL Minivan (more than 4 passengers).

After the evolution of COVID-19 (Coronavirus), the safety of passengers, employees and drivers is paramount for us. For this reason, in this letter we want to share relevant information on the procedures and measures adopted by Transfer4U following the instructions of the Ministry of Health to prevent the spread of the virus.

 

PASSENGERS

We ask all passengers to collaborate in the fight against COVID-19.

To facilitate compliance with the recommendations of the Health Authorities, we offer customers and passengers disinfectant gel to clean their hands.

To passengers who request it, we make available a kit of plastic gloves and a sanitary mask for use inside the vehicle.

We can also offer passengers information on the contact numbers of health control agencies and information against COVID-19 in the Valencian Community.

We recommend clients and users to visit our social networks regularly to be informed of updates to these measures and any others that may be adopted.

 

DRIVERS

Transfer4U drivers take their temperature at home every day before starting their workday. If it is higher than 37.5º, they do not join their job and they are placed under the supervision of the department of safety and prevention of occupational risks. The same procedure will be followed in the event of symptoms of tiredness, cough and difficulty in breathing.

They wash their hands regularly and disinfect them with hydroalcoholic gel before and after each service, according to the protocols stipulated to maintain hygienic measures and avoid any contagion.

Of course, during services, they wear protective face masks and single-use gloves.

The vehicle must be a safe place for the driver since he/she spends most of his working day inside it. We know that it is clean and disinfected. And for this reason we decline the invitation to access offices, warehouses or homes of others or third parties.

Once the working day is finished, the work uniform is washed. As long as the situation does not advise otherwise, drivers will provide their services without wearing a tie.

 

VEHÍCLES

We disinfect frequently and at least before and after each trip surfaces such as door handles, handles, seat belts and all points that may be in contact with passengers.

At least once a day, generally at the end of the working day, the entire vehicle is disinfected:

– Outside it is washed with hot soapy water and is impregnated with a disinfectant liquid recommended by the health authorities.

– Inside, it undergoes a bactericidal process with ozone cannons, a gas that has proven very useful for the elimination of viruses and bacteria.

We remove all printed reading materials such as magazines and newspapers from vehicles. We also take away the sweets and bottled water that we have always offered to passengers.

We increase the ventilation of the cabin when opening the windows, keeping fans on and the recirculation of the air turned off, in order to achieve a cooler air flow.

 

THE COMPANY

The pandemic situation caused by COVID-19 forces us to change our protocols when meeting our passengers. Therefore, and whenever possible, we will quote passengers by phone, indicating the exact place where the car is and the time it arrives, avoiding waiting on the street. At airport terminals and stations we will wait in the passenger reception areas whenever service and sanitary prudence allow it. In any case, the customer will be provided with the driver’s contact telephone number and meeting point.

As far as possible, we will try not to touch the luggage of the passengers and, in the case of doing so, it will always be with disposable gloves. Outside the car, we will maintain a social distance of 2 meters, avoiding close contact with passengers.

We strictly respect the laws and regulations that are or could be in force, on the limitations of the capacity of vehicles on occupation and number of seats. Currently only two passengers are allowed per row of seats. In order to compensate this limitation, as far as possible, we try to provide the transfer services with the vehicles with the highest capacity of seats in our fleet so that there is more distance between the occupants of the vehicle.

While waiting for future legislative initiatives, as an option for safety, we offer the user the taking of body temperature by means of a non-contact thermometer, in case of feverish state the measures that the Government of Spain determines will be applied.

However, notwithstanding the foregoing, Transfer4U will implement any other additional measure that the health authorities determine or advise in the future.

 

 

 

Benidorm (Alicante) May 28th, 2020

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